TERMS & CONDITIONS

General Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

Full Service Agency is a business registered in Denmark with registration number 40121994. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Business’s Terms and Conditions. “The Business”, “Ourselves”, “We” and “Us”, refers to our Business or Agency. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Business’s stated services, in accordance with and subject to, prevailing Danish Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Policy

Data collection

We only collect identifiable personal data or information that is specifically and voluntarily provided by a visitor to our site, or by our Client under the terms of an engagement. For example, a visitor to our site may choose to provide information such as name, title, office address, office email address and telephone number in order to:

• contact us for further information;
• participate in “join our mailing list” or any other initiatives of interest.

Visitors are also able to send email to us through the site. Their messages will contain the user’s screen name and email address, as well as any additional information the user may wish to include in the message.

Use of data

When a visitor or Client provides personal data to us, we use it solely for the purposes for which it was provided to us as stated at the point of collection (or as is obvious from the context of collection). Examples of the types of use are given in the ‘data collection’ section above. Our website does not collect or compile personally identifying information for dissemination or sale to outside parties for consumer marketing purposes, or host mailings on behalf of third parties.

Disclosure to third parties

Our policy is not to share personally identifiable information with any third parties, unless required by law, or unless explicitly requested by a visitor or otherwise as set out in this section. We recognise that your information is valuable and we take all reasonable measures to protect your information while it is in our care. This data is not shared with any third party, unless otherwise disclosed at the point of collection. If there is an instance where such information may be shared, the visitor will be asked for permission beforehand.

Security

We have implemented generally accepted standards of technology and operational security in order to protect personally identifiable data and information from loss, misuse, alteration or destruction. In particular, we ensure that all appropriate confidentiality obligations and technical and organisational security measures are in place to prevent any unauthorised or unlawful disclosure or processing of such information and data and the accidental loss or destruction of or damage to such information and data. Only authorised personnel are provided access to personally identifiable information and this personnel has agreed to ensure confidentiality of this information.

Access to information

If you would like to update any personal data you have submitted through this site, please do so via the PR NORDIC Contact page. When personally identifiable information is retained, we do not assume responsibility for verifying the ongoing accuracy of the content of personal information. When practically possible, if we are informed that any personal data collected through a Web site is no longer accurate, we will make appropriate corrections based on the updated information provided by the authenticated visitor. If you would like details of the information which you have submitted to us through this site, you have a right of access to such information and you may contact us via the PR NORDIC Contact page. We may charge for a request for access in accordance with applicable legal requirements.

Data retention 

The personal data you submit to us will only be retained for as long as is required for the purposes for which it was collected or as required by law. For example, contact information about visitors will be kept as long as the information is required to completely service the contact request or until a user requests that we delete that information. Mailing list information, discussion posts and email are kept for only the period of time considered reasonable to facilitate the visitor’s requests.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Business on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

We use small text files called ‘cookies’ which are placed on your hard drives to assist in providing a more customised website experience. For example, a cookie can be used to store registration information in an area of the site so that a user does not need to re-enter it on subsequent visits to that area. Cookies are not used to track individual visitors to our site. The use of cookies is now standard operating procedure for most websites. However if you are uncomfortable with the use of cookies, most browsers now permit users to opt-out of receiving them.

Website Accessibility

We are continually working to make our web content and resources accessible and to extend our inclusiveness efforts online. Our intention is that visitors to our website have an enjoyable experience and we are committed to providing a website that takes into account leading web accessibility practices. This site has been developed in line with the latest web accessibility guidelines. We have considered these guidelines with independent reviewers and conducted a series of evaluations at relevant checkpoints. These findings have been incorporated into the development of our website.

Supported Browsers

PR NORDIC website has been optimised to work best with the most recent versions of the browsers most commonly used including Google Chrome, Microsoft Internet Explorer and Opera.

As we continue to develop content and other features as part of our website, we will work toward continued adherence to accessibility guidelines and leading practices. We welcome feedback from our users. Please contact us if you would like to share your comments.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website, you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website 

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. We will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all content relating to our Terms and Conditions and the full content of this website.

Legal Disclaimer

The information contained in this website is intended solely to provide general guidance on matters of interest for the use of the reader, who accepts full responsibility for its use. The application and impact of laws can vary widely based on the specific facts involved. Given the changing nature of laws, rules and regulations and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this website.

While we have made every attempt to ensure that the information contained in this website has been obtained from reliable sources, we are not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this website is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent, substitute for the independent investigations and the sound technical and business judgment of the reader. In no event will our employees or agents, be liable to you or anyone else for any decision made or action taken in reliance on the information in this website or for any consequential, special or similar damages, even if advised of the possibility of such damages. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of business or you have advised this Business of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

All services rendered by ourselves will be undertaken with the implicit, full and express consent of the Client to work on his/her/their behalf. As part of our service delivery we may use external resources such as partners, agents, contractors, consultants, freelancers, collaborators, computer software, systems and programs. Any external resources used by ourselves will be rigorously monitored and vetted by ourselves to ensure that they adhere to the same rigorous standards and policies with regards privacy, data protection, confidentiality and adherence to quality service standards. We cannot, however, be held responsible for any actions that have occurred outside of our control and that have resulted in, without limitation, your direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of business or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to systems failure, any act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he/she or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and agreed in writing by both Parties.

Our Services

Payment

BACS/Bank Transfer to a nominated Danish bank account is an acceptable method of payment. Our Terms of Service are pre-payment or payment in advance for discrete and/or ongoing services unless, otherwise agreed with the Client. The currency of payment will be agreed with the Client.

Services description and payment terms

Our Public Relations services will be rendered as:

1. Discrete Service

Our discrete service has a pre-determined start and end date. All service deliverables will be known and agreed with the Client prior to commencing delivery and subject to a fixed price paid in full prior to the start of delivery date of the service, unless otherwise agreed with the Client.

Start of Delivery Date

The start of delivery date of the service will be determined at the discretion of our management and will always be communicated to and agreed with the Client. We reserve the right to alter this date and any changes to this date, will be communicated to and agreed with the Client.

End of Delivery Date

The end of delivery date of the service will be determined at the discretion of our management and will always be communicated to and agreed with the Client. We reserve the right to alter this date and in the unlikely event that we need to alter this date, this will be communicated to and agreed with the Client.

1. Ongoing Service (otherwise also known as “Ongoing Retainer Service”)

Our ongoing service has a pre-determined and pre-agreed start of delivery date, but no end of delivery date, until expressly terminated by the Client or ourselves in accordance with the Termination of Services clause. Any service deliverables will be known and agreed with the Client prior to commencing delivery, although given the ever changing market circumstances and in order to provide the best service to the Client, we may need to revise the method of delivery and/or deliverables from time to time. Our ongoing service will be subject to an agreed price paid in advance, on a monthly basis, unless otherwise agreed with the Client. The month used will be a full calendar month.

Confirmation of services to be delivered to the Client 

The Business will issue a Letter of Engagement to the Client as a confirmation of the services agreed with the Client. The Letter of Engagement will contain the specific terms governing the specific engagement. Any updates to the specific terms of the engagement will be confirmed by the issuance of an updated Letter of Engagement. Any rights arising from terms or conditions not foreseen in the Letter of Engagement will be exercised under these General Terms and Conditions.

Client requests for changes to Terms of Services delivered after the Start of Delivery Date

In certain cases the Client may need to change the terms of services agreed with the Business after the Start of Delivery Date. This need may have arisen due to such unforeseen factors as changing market environment, budgetary cuts or force majeure. The Client shall endeavour to communicate the need to effect changes to the terms of service agreed, as soon as they are known to the Client. Any changes to the previously agreed terms of service will be accommodated at our management’s discretion. We will in all cases attempt to accommodate changes requested by the Client and work to minimise their impact on our service delivery capacity. We cannot however be held liable for impeded or reduced performance as a result of these requested changes. All accepted changes to specific terms of service will be confirmed by the Business, through the issuance of an updated Letter of Engagement.

Changes to Terms of Services delivered by the Business after the Start of Delivery Date 

In the sequence of its activity, changing market factors, or due to unforeseen circumstances such as force majeure, the Business may, from time to time, be obligated to change the specific terms of services previously agreed with the Client. The need for these changes will be communicated to the Client as soon as they are known to the Business and their implementation will be subject to explicit agreement between both Parties. Any agreed changes to specific terms of service will be confirmed by the Business, through the issuance of an updated Letter of Engagement.

Termination of services

Both Parties can terminate any of our Services (discrete and/or ongoing) at any time, for any reason, including the termination of services that are already underway. Services can be terminated via email to: peter.jakobsen@prnordic.com or to another nominated email address. Any terminated services can be fully re-instated at the request of the Client and the discretion of our management.

Unless otherwise agreed, if pre-payment is not received for our Services, we will not be obliged to continue delivery of the service and it will be deemed for all intents and purposes as having been terminated by the Client, regardless of whether email communication expressing the wish to terminate the Agreement was sent by the Client, or received by Ourselves.

Refunds policy

1. Discrete service 

1.1. We will endeavour at all times to provide an excellent service and have procedures in place to ensure this happens. In the unlikely event that the Client is not satisfied with our service, the Client can lodge a Refund Request requesting a full refund of any monies paid in connection with the job at hand.

1.2. Refund of monies will only extend to the job at hand and not to any prior services already delivered by ourselves, which are past the Refund Request period (see point 1.7. below).

1.3. A Refund Request should be lodged via email to: peter.jakobsen@prnordic.com or to another nominated email address, outlining the reasons for the request.

1.4. If a Refund Request is lodged, we will request the opportunity to remedy or repair the points of Client dissatisfaction. If the Client agrees with our request, we will fully endeavour to remedy or repair points of dissatisfaction. If after our efforts, the Client is still dissatisfied or does not agree with our attempt to remedy or repair points of dissatisfaction, we will process the refund within 90 business (working) days of the Refund Request and the service will be deemed to have been terminated.

1.5. What constitutes a reason for Client dissatisfaction may include, but is not limited to dissatisfaction with the results obtained by our services in relation to pre-agreed results. Reasons for Client dissatisfaction, notwithstanding reasons of Force Majeure as stated in this Terms of Service, will to all intents and purposes, be governed by common sense.

1.6. If the Client wishes to go ahead with the Refund Request as outlined in Point 1.4. above, the Business’s obligation to deliver any outstanding services which were part of the original service delivery schedule, will be deemed terminated. As such, the Business will not be obligated to continue with the delivery of the service previously agreed.

1.7. The Client will only be entitled to lodge a Refund Request within the first 60 calendar days from the Start of Delivery Date.

1.8. Refunds after the first 60 calendar days from the Start of Delivery Date will be at our management’s discretion.

1. Ongoing service (otherwise also known as “Ongoing Retainer Service”) 

We will endeavour at all times to provide an excellent service and have procedures in place to ensure that this happens. In the unlikely event that the Client is not satisfied with our ongoing service, a Refund Request, should be lodged within the first 90 calendar days from the Start of Delivery Date. Refunds after the first 90 calendar days from the Start of Delivery Date will be at our management’s discretion. Refund Requests should be emailed to: peter.jakobsen@prnordic.com or another nominated email address.

Intellectual Property Rights

Unless otherwise specified by the Business, any deliveries that result from Our Services will become the exclusive property of the Client.

Guarantees

The Business guarantees that all work performed meets the current applicable legislation and all relevant current requirements by the time of celebration of the agreement for delivery of services.

Duty of Confidentiality

The Business will observe total confidentiality with regards information about the Client that is brought to the Business’s knowledge in connection to the deliveries required to fulfil the service delivery agreement. This duty does not extend to publicly accessible information and it does not preclude the submission of confidential information as a result of requests made by the public authorities.

Use of Trademarks and Logos

The Business is allowed to use the Client’s Trademark and Logo only in connection with the promotion of its own services. The Client can however request that the Client Logo or Trademark not be used by the Business.

Transfer of Rights

Subsequent to prior written consent from the other Party, each Party has the right to transfer rights and obligations foreseen in this agreement to another business or company that is controlled by the Party or by an affiliated company.

Notification of Changes

The Business reserves the right to alter these conditions from time to time as it sees fit and your continued use of the site and/or purchase of our services will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

General

The laws of Denmark govern these Terms and Conditions, including any differences in interpretation. By accessing this website and/or purchasing Our Services you consent to these terms and conditions and to the exclusive jurisdiction of the Danish courts in all disputes arising out of such access or out of the purchase of Our Services. Each Party may request the resolution of any dispute with regards to Agreements celebrated between the Parties, through arbitration proceedings to take place in Copenhagen, Denmark. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Business to enforce any of the provisions set out in these Terms and Conditions and any Agreement between Parties, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Business.

Communication